Technical Account Manager (Cape Town) HLR7627

Location: Cape Town

Remuneration: Market related

HLR Reference #: HLR7627

Environment:

Our client who develops a global telematics platform with a channel partners network of customers in over 100 countries and across 5 continents has an urgent requirement for a Technical Account Manager. The Technical Account Manager plays an important role in delivering exceptional customer service and fostering long-lasting partnerships across this global telematics platform.

Purpose of the role:

  • Act as crucial bridge between the company and its partners, guiding them through the initial integration / on boarding process, offering tailored training sessions, and providing ongoing support to ensure their needs are met.
  • Leverage a deep understanding of the platform’s capabilities to not only address technical challenges but also to identify opportunities for partners to enhance their operational efficiency and achieve their business objectives.
  • From reactive support to proactively engaging with partners to understand their evolving needs, gather feedback on new features, and anticipate future requirements.
  • Lead internal training sessions.
  • Collaborate on creating and localizing engaging training materials and user manuals without losing the original intent.

Qualifications and Experience Required:

      • Relevant 3-year degree or diploma
      • 3 years + experience as an Onboarding consultant
      • Experience in account management with the ability to offer insight into the product to enable clients to use the product effectively for their business
      • Go between from clients to Developers / Business
      • Understand integration of products across various clients
      • Ability to train and write training manuals
    • To apply please send through your application to: debbie@helenlucre.co.za

Consultant: Debbie Wilke

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