IT Knowledge and Content Manager (SAAS) (Cape Town) HLR7959

Location: Cape Town

Remuneration: Market related

HLR Reference #: HLR7959

Environment:

International Company with Cape Town office. Company is an industry leader in its specialists area of supply SAAS to Clients in 100 countries

Purpose of the role:

    • • Develop and maintain a knowledge base including technical documentation, user manuals, and best practices.
      • Ensure proper version control and naming conventions.
      • Produce clear and user-friendly release notes and product guides as well as instructional videos and multimedia content.
      • Facilitate internal training sessions.
      • Design and deliver new employee onboarding programs.
      • Develop training materials and resources tailored to specific roles and learning objectives.
      • Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal.
      • Incorporate feedback from stakeholders to improve documentation and training resources.
      • Stay abreast of industry best practices for knowledge dissemination and apply these to internal processes.
      • Provide subject matter expertise on their software platform to internal teams.
      • Offer guidance and support on documentation standards and best practices.
      • Respond to technical inquiries and support requests in a timely and accurate manner

Qualifications and Experience Required:

    • • Bachelor’s degree in a relevant field or equivalent practical experience.
      • Minimum of 5 years’ experience in a content/knowledge management role with experience in a SaaS environment
      • Demonstrated experience in technical writing, documentation management, and software training.
      • Proficiency in content creation tools and platforms, including video editing software.
      • Strong project management skills
      • Knowledge of the telematics environment would be advantageous
    • • A proactive and adaptable mindset, with a commitment to continuous learning and improvement.
      • Strong communication skills (written, verbal and presentation).
      • Ability to demonstrate high levels of professionalism, customer service and leadership.
      • Ability to deal with ambiguity.
      • Strong teamwork and collaboration skills.
      • Results driven, “can do” attitude and resilience.
      • Strong delivery management and organisational skills.
      • Ability to prioritise and effectively manage many tasks at the same time.

      To apply please send through your application to: debbie@helenlucre.co.za

Consultant: Debbie Wilke

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