Location: Durban
Remuneration: Market related
HLR Reference #: HLR 8023
Environment:
Join our well established but growing call centre business in delivering outstanding services using data-driven insights and technology.
Purpose of the role:
- Analyse, extract and manipulate data from SQL-based systems and SaaS software to generate reports in Excel and Power BI.
- Develop and optimise complex Excel formulas, scripts, and macros to streamline reporting processes.
- Create and maintain dashboards in Power BI to deliver actionable insights to management and teams.
- Act as the primary liaison between the company and the SaaS provider’s software engineers during the data migration and software customisation process.
- Collaborate with stakeholders to ensure the new software meets the company’s operational needs and integrates smoothly with existing systems.
- Work alongside the existing Developer to optimise and automate their processes
Qualifications and Experience Required:
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- Bachelor’s degree or Diploma in Information Technology, Data Science, or a related field
- 3 years +experience in data extraction, analysis, and reporting, particularly using SQL, Excel, and Power BI.
- Experience with software implementation, data migration, and customisation, preferably in a SaaS environment.
- Strong problem-solving skills, with the ability to address advanced technical issues and support process improvements.
- Basic programming or scripting knowledge (e.g., Python, VBA) is a plus.
- Familiarity with API integration and modern data tools.
- To apply please send through your application to: debbie@helenlucre.co.za
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Consultant: Debbie Wilke