Application Support Specialist (SQL) (DBN) (HLR6254)

Location: Durban

Remuneration: Market Related

Work Type: Information Technology

HLR Reference #: HLR6254

 

Environment:

In the role of Technical Operations Specialist, you will be responsible for taking ownership of the in house developed product ensuring all customer problems are resolved within tight SLAs.

 

Purpose of role:

  • Takes ownership of customer issues reported and see problems through to resolution
  • Creates, tests and maintains the software
  • Provides prompt and accurate feedback to customers
  • Provides remote training to customers
  • Prepares accurate and timely reports
  • Generates and provides reports as per client requests
  • Queries the SQL database to resolve queries
  • Troubleshooting day-to-day technical queries
  • Creates specific customer and technical support videos
  • Documents knowledge in the form of knowledge base tech notes and articles

 

Experience Required:

  • BSC degree in Information Technology, Computer Science or equivalent
  • 2 years’ experience in a similar role
  • Proven working experience in enterprise technical support
  • SQL database administration, utilities and scripting skills

 

Skills Required:

  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

 

 

Our Client is an employment equity employer; therefore preference for this position will be given to candidates whose appointment will enhance representivity.  If you do not hear from us within 1 month of the closing date, you may assume that your application was unsuccessful. All qualifications and certificates will be verified. Our Client reserves the right not to fill the position. Candidates may be expected to undergo psychometric testing. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results.

Consultant: Nqobile Myeza

 

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